Ordering:Orders may be placed by using our shopping cart system and secure on-line order form, by calling us, or by printing our mail-in/fax order form.
Payments:We accept DISCOVER, VISA, MASTERCARD, AMERICAN EXPRESS, PayPal(CONFIRMED ADDRESS ONLY), CASH, CERTIFIED CHECKS(CASHIER) and MONEY ORDERS. No COD's. Please allow 7 business days for Money orders/cashier checks to clear, and 20 days for personal checks to clear. Due to heightened security, we can only ship to an alternate shipping address if it is listed on file with your credit card company. If you need to ship to an address different than what is listed with your credit card company, you will need to call your credit card company at the customer service number listed on the back of your card and request that the address be added as an alternate shipping address. Please note that this will also increases the amount of time required to process your order. Only have it sent to another address if it is absolutely necessary and if it is a business address provide the name of the business.
Shipping:Please call or e-mail if you have any questions regarding shipping charges on a specific product. Customers that refuse shipments will not be shipped to again and will still be charged for shipping twice (coming and going). Prices do not include shipping. Prices are subject to change without notice. We can not deliver to APO, FPO or PO Boxes due to shipper(UPS, FEDEX) restrictions.
Although our buisness office is in Florida we ship from warehouses in CA, PA, MO, NJ, TN, and FL. We also have relationships in various other states for shipping as well. Next Day Air and Second Day Air deliveries are available upon request by phone and no later then 11 AM that day. SPEC Overnight orders may not ship until the next business day. Overnight/Rush shipping is not from the time that the order is placed rather it's the shipping method after the item is shipped.
FREE SHIPPING sales only include the CONTINENTAL UNITES STATES, all other locations are extra.
Damaged Items or Incorrect Items:Please call or e-mail us right away if your item has been damaged in shipping or are incorrect. Please note that we will ship replacement items the same method of shipping the order was originally placed for. LMPerformance can not ship packages overnight at our cost if the original shipping was not also overnight. Claims must be filed in order for replacement parts to be shipped.
Taxes:General Information and Terms We are required to collect applicable sales tax of 6% for orders being shipped within FL. We are required to collect applicable sales tax on RKSport orders for CA customers and FL customers. CA customers will be contacted to inform you of any applicable CA sales tax before processing any orders.
Sales/Specials:Sale prices can not be combined with other discounted packages and are only available during the sale period. Credits will not be issued if a product goes on sale after it is purchased.
Returns:We cannot accept returns on parts that have been used or installed. No returns will be accepted after 30 days. All Returns must be in original packaging. Prior authorization must be given before any return can be made. Up to a 25% Restocking Fee may apply. Special orders may be subject to Manufacturer Restock Fees as well. Shipping cost will not be refunded. Hoods as well as PCM Programmers may not be returned unless defective and only for replacement. ALL returns must be first filed using our online form found here: http://www.lmperformance.com /returns.
Cancellations:If an item is part of a pre-order, special order, or group purchase you may be charged a cancellation fee of 2.5%.
Warranties:Any warranty claims must be placed with the manufacturer. All of the products sold by LMPerformance, regardless of the manufacturer, are designed for Racing and Performance applications. Many of our manufacturers offer NO WARRANTY on their products, either stated or implied, due to the unusual stresses placed on the parts and because we have no control over how they are installed and used. Many of these products are designed for off-road use only and are not legal for use on public highways. If you have a question about the warranty on a specific product, please e-mail or call us. Buyer assumes all risk and liability associated with these products. (Click here for SPEC Warranty Policy)
Installation:We are not responsible for or any costs associated with the installation or the improper installation of any products. Purchaser assumes the risk associated with the installation of products. We, along with the manufacturer of each product are not responsible for any direct or indirect damage to the vehicle, personal, or costs incurred from the use of products.
Hood Installation Tips:RKSport Instructions: (1) PRE-FIT the hood before painting, it should only take about one to one & a half hours to adjust. (2) If a body shop says they're going to have to "fix" the hood before painting, STOP & Call. Digital pictures are worth a lot. (3) Lastly, the hood comes GEL coated so NO block sanding is required, if a shop BLOCK SANDS the hood, it will ruin it. (4) If a hood comes to you damaged by the trucking/frieght company call us and do not accept shipment. (All other brands of hoods may require finishing to install before painting.)
Invoices:Invoices are not sent with shippments for security purposes. If you wish to have an invoice sent or faxed to you please call or email us.
General Policies:All products and logos contained within these pages are used with permission and are property of their respective companies. Please do not reproduce without written permission. Prices are correct at the time of publication and are subject to change without notice. Information contained on this website is reliable, but is not guaranteed to be accurate. Some items are not legal for sale or use in California or on any pollution controlled motor vehicle. We are not responsible for any misprints, typographical errors. We are in no way held responsible for pricing errors, we will notify you if any errors have occurred before processing any order.
Privacy Statement:LMPerformance has created this privacy statement in order to demonstrate our firm commitment to privacy. LMPerformance does not sell, trade or rent your personal information to others. Personal information is collected for ordering purposes and address information may be supplied to shipping partys' to complete orders.
Fraud:CREDIT CARD FRAUD IS A CRIME AND ALL TRANSACTIONS ARE MONITORED AND LOGGED. LMPerformance WORKS WITH LOCAL FLORIDA LAW ENFORCEMENT AS WELL AS FBI AND NW3C AUTHORITIES. ALL FRAUDULENT ACTIVITIES INCLUDING CREDIT CARD THEFT, THEFT, IDENTITY THEFT AND MAIL FRAUD ARE PROSECUTED TO THE FULLEST EXTENT OF THE LAW. We may also disclose information when we believe that the law requires it or for the protection of our legal rights. N.S.F. checks or chargebacks will be subject to a $25 fee.
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